Customer Support
We're here to help you reclaim your digital privacy. Get assistance with technical issues, questions, or concerns.
Technical Issues
- • Email connection problems
- • Authentication errors
- • Scanning issues
- • Payment problems
Account & Billing
- • Subscription management
- • Payment inquiries
- • Account settings
- • Request cap questions
Feature Questions
- • How to use features
- • Understanding results
- • GDPR compliance
- • Tier differences
Privacy & Security
- • Data privacy questions
- • Security concerns
- • GDPR rights
- • Data handling
Quick Fixes
Email Connection
- • Clear browser cache
- • Disable pop-up blockers
- • Check permissions
- • Try reconnecting
Scan Issues
- • Refresh the page
- • Check internet connection
- • Try smaller date range
- • Disable extensions
Payment Issues
- • Wait 1-2 minutes
- • Refresh page
- • Check email confirmation
- • Verify payment method
Response Time
24-48 hours during business days
Monday-Friday, 9 AM - 6 PM CET
Urgent issues: 12-24 hours
Include in Your Request
- • Description of the issue
- • Browser & OS version
- • Error messages (screenshots help!)
- • Steps you've tried